Servicenow Online Training

Course Overview

The training provided by us is very useful to use the ServiceNow tool. The learner will be able to understand the fundamental concepts of this tool and the entire course is packed with exercises, case studies, projects, etc. to help the student better understand each concept thoroughly. After the completion of the training session, you will have to go through a test module that will provide you with the certificate if you secure passing marks. One of the best course modules is provided by SV Soft Solutions so that you become a pro in using ServiceNow Tool.

About ServiceNow

ServiceNow is a software tool that is very powerful and is widely used by the IT industrialists for the development of their applications. It helps in the successful development of apps and is preferred by the people. The software has 6 major modules and all of them are used widely in the development procedure. The tool has service management offerings for the Human Resource department, IT, customer service, marketing, finance and similar other enterprise needs.

What are the objectives of ServiceNow Online Training?

Skills acquired by taking the Servicenow Course Training From India is offered by SV Soft Solutions help the trainee to work more efficiently. With the help of the training provided, you will get the knowledge of end-user and system admin that will help you create an incident. You will learn the following skills -

• Understand types of users
• Designing the service catalogue
• Understanding the difference between client script and business rule
• Gliderecord understanding
• Learn about display business rules and workflow activities

Why should you learn ServiceNow to grow your career?

ServiceNow tool is very much in-demand nowadays and all multinational companies are using this tool to complete the work with more productivity. Due to its increasing demand, people are learning this new skill that would help them get better job opportunities. Following benefits can also be obtained -

• You get a chance to work in a multinational company as many companies are using this tool.
• Numerous job opportunities available all around the world.
• High salary packages earned by ServiceNow professionals
• On average the person earns $134,638/annum.
• With ServiceNow, you will understand debugging concepts like a module, creating an application, updating data sets, etc.
• You will experience catalogue tasks, load automation and scheduled jobs.

Who should learn ServiceNow?

No hard and fast qualification is required to take Servicenow Admin Training From Hyderabad online course. Relevant experience in the field for which you are taking up this course will be an additional benefit. However, below stated personnel or professionals can opt to learn Servicenow Online tool and enhance their skill-set.

• Engineerings who provide application support
• Project Managers
• Graduate pass outs from a similar field
• Aspirants who want to build a career in the software industry
• Software Developers

What will you learn from the ServiceNow online training?

The Servicenow Course Online Training module will help the trainee to enhance his present skill-set and he gets to learn the following things from the Servicenow Developer Training module provided by SV Soft Solutions. Major areas covered by the course are -

• Application Development
• Finance Service Management
• IT Service Management
• HR Service Management
• Field Service Management
• Security Operations

1. Certifications provided

Following servicenow Training Certifications are provided when a person completes each of them separately.

• Certified System Administrator - In this Exam test the ability to configure, manage and implement the ServiceNow platform is tested. This is the fundamental level of the course that contains the basic concepts.
• Certified Implementation Specialist - This course is the part of the implementer path and it includes all the six variations of modules that are aligned with different ServiceNow products. Each part requires its own set of courses and training.
• Certified Application Developer - This course covers the ability to design applications including different user interface using business and database logic.

2. What are the career paths of ServiceNow Training?

Various companies implement ServiceNow tool that provides services and support to its customers. Therefore, the career in ServiceNow includes -

• Jobs in Automobile or IT industry.
• Media and Enjoyment industries.
• Medication and Insurance industries.
• Managing maintenance issues related to the software
• Developer and admin roles
• Designing application using the ServiceNow tool

3. Which Companies recruit ServiceNow professionals?

The companies recruiting ServiceNow professionals are -

• Cognizant
• Accenture
• Tata Consultancy Services
• IBM
• Wipro
• Capgemini
• Adecco India

Day 1:

• Overview of Service-now
• History of the tool
• Architecture of the tool
• ITIL Basic
• SAAS Basic
• Key Applications:::
  • Incident

  Creating an incident, field level understanding, Resolving an incident, Reopening an incident, Moving incident to “awaiting problem” , closing an incident.

  • Problem

  Creating a problem, field level understanding, Relating incidents to problem, Solving a problem.

  • Change

  Creating a Change, Field level understanding, Closing a change.

  • Service catalog

  Concept of service catalog, creating a request, creating a requested item, understanding of description, price.

Day 2/3:

• Type of users
• User interface
  • Banner frame,

  Content and understanding of terms.

  • Application navigator

  Modules and Applications, searching.

  • content frame

  Welcome page, homepage, service catalog

• Form header, fields, sections
• List title bar, breadcrumbs, column heading, fields
• Searching tools

List, Global text search, knowledge base, navigator filter

• Self-Service
• Knowledge management

Roles, concept

• Reports

Day4/5:

• Design a service catalog
• Understanding different fields concept
• Creating variable.
• Different types of variables.
• Understanding of order, mandatory, default value
• Create a reference field.

Day6/7:

• Understanding difference between client script and business rule
• g_form concept
• get and set values.
• Making a field readonly, mandatory, visible
• Concept of UI Policy
• Designing UI policy and client script
• Difference between UI policy and client script

Day8:

• Gliderecord understanding.
• Table hierarchy
• Sys id concept
• Understanding business rule

Day 9:

• Understanding display business rule
• Debug business rule(addInfoMessage and logs)
• Script includes
• Async and sync difference

Day 10:

• Notification
• Events and queue
• Email templates

Day 11:

• Sent/outbox
• Received/inbox
• Inbound email actions
• Dot walking concept

Day 12/Day 13:

• Number maintenance
• List of records
• Update set(creating and migrating)
• Understanding XML concepts
• UI Macro

Day 14:

• HTML concept
• UI Page
• Using UI page in a service Catalog.
• Container concept in service catalog.

Day 15:

• UI action
• Table creation and extension
• List view of records
• OOB fields and “u_” concept

Day 16/Day 17:

• Display field concept
• SLA
• Schedule and business day concept

Day 17/18:

• Workflow

Day 19/Day 20:

• Survey
• Data source
• Transform map
• Coalesce concept

Day 21:

• Localization concept
• Enable plugins
• Concept of web service

Day 22:

• Web service
• SOAP
• Scripted web service

Day 23:

• Data Policy
• Difference between Data and UI policy
• Debuggers

Day 24:

• Delegate
• Views
• Relationships

Day 25:

• Order guide
• Record producer

Day 26/27:

• Discovery and CMDB
• JSON and Jelly
• REST web service

Day 28:

• Cloning
• Resource management

Day 29/30:

• Interview Preparation
• Certification preparation